Terms of Service
Last updated: October 2025
Welcome to The Hip Replacement Playbook, operated by Portive Ltd ('we', 'us', or 'our'). These Terms of Service ('Terms') govern your use of our website, optimised.thinkific.com, and any associated content, materials, or services (collectively, the 'Service'). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
1. Overview
The Hip Replacement Playbook provides digital educational content and resources related to hip replacement recovery and optimisation. All content is for informational purposes only and should not be taken as medical advice. Always consult a qualified healthcare professional before making any health or medical decisions.
Disclaimer: These resources are based on lived experience and data collected from two hip replacement surgeries within six months. They are not intended to diagnose, treat, or cure any condition. Use them for educational and recovery planning purposes only.
2. No Refund Policy
All sales of digital products, courses, and content are final. We do not offer refunds or exchanges for any purchases made through our website or related platforms. By purchasing from us, you acknowledge and accept this policy.
3. Use of Service
You agree to use the Service for lawful purposes only and in a manner that does not infringe upon or restrict the use of others. You must not transmit any viruses, malware, or harmful content through the Service. We reserve the right to terminate or restrict access to the Service at any time without notice for violations of these Terms.
4. Intellectual Property
All materials, including videos, text, graphics, logos, and other content made available through The Hip Replacement Playbook, are the intellectual property of Portive Ltd and are protected under UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our materials without prior written consent.
5. Third-Party Services
Our Service is hosted via Thinkific Labs Inc. and may integrate third-party payment processors such as Stripe or PayPal. These providers operate under their own terms and privacy policies. We are not responsible for any issues arising from third-party platforms.
6. Limitation of Liability
To the fullest extent permitted by law, The Hip Replacement Playbook and Portive Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. This includes, but is not limited to, loss of profits, data, or goodwill.
7. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
If you have any questions about these Terms, please contact us at [email protected].
Registered Address:
Portive Ltd (trading as The Hip Replacement Playbook)
71–75 Shelton Street,
Covent Garden,
London WC2H 9JQ, United Kingdom.